{"id":1759,"date":"2023-11-27T09:24:04","date_gmt":"2023-11-27T09:24:04","guid":{"rendered":"https:\/\/juancabral.me\/uphome\/?page_id=1759"},"modified":"2024-03-13T09:23:34","modified_gmt":"2024-03-13T09:23:34","slug":"support","status":"publish","type":"page","link":"https:\/\/juancabral.me\/uphome\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
[vc_row et_full_width=”true” equal_height=”yes” content_placement=”middle” type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”7%” constrain_group_1=”yes” bottom_padding=”7%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=”” css=”.vc_custom_1704229474515{padding-top: 5% !important;padding-bottom: 5% !important;background-image: url(https:\/\/juancabral.me\/uphome\/wp-content\/uploads\/2023\/12\/CASTICO-industries-hero-dark-less.jpg?id=4006) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner width=”1\/2″ column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Support” font_container=”tag:h1|text_align:left|color:%23ffffff” use_theme_fonts=”yes”][vc_custom_heading text=”Get answers to common questions, find product warranty information, and view helpful installation videos.” font_container=”tag:h4|text_align:left|color:%23ffffff” use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”1\/2″ column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” el_id=”installation” css=”.vc_custom_1704185333482{padding-top: 3% !important;}”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner][vc_column_inner width=”1\/2″][vc_custom_heading text=”Installation Support” use_theme_fonts=”yes” el_class=”title-animated”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_tta_tabs alignment=”center” active_section=”1″ css=”.vc_custom_1702928432104{padding-top: 5% !important;padding-bottom: 2% !important;}”][vc_tta_section title=”ALCOVE SHOWER KIT” tab_id=”1702023085937-2551a4aa-34c7″][vc_row_inner content_placement=”middle” css=”.vc_custom_1703746152156{padding-top: 3% !important;padding-bottom: 3% !important;}”][vc_column_inner width=”1\/2″][vc_custom_heading text=”INSTALLATION VIDEO” font_container=”tag:h3|text_align:left|color:%230a0a0a” use_theme_fonts=”yes”][vc_video link=”https:\/\/www.youtube.com\/watch?v=Hc8vu93X7TI&t=3s”][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_icon icon_fontawesome=”far fa-file-pdf” color=”black” size=”xl” align=”center” link=”url:https%3A%2F%2Fjuancabral.me%2Fuphome%2Fwp-content%2Fuploads%2F2024%2F03%2FUPHOME-SPB-installerguide-BW.pdf|target:_blank”][vc_custom_heading text=”SHOWER PAN BASE
\nINSTALLATION GUIDE” font_container=”tag:h5|text_align:center” use_theme_fonts=”yes” link=”url:https%3A%2F%2Fcastinginternationalcomposites.com%2Fwp-content%2Fuploads%2F2023%2F12%2FCASTICO-SPB-installerguide-2.pdf|target:_blank”][vc_column_text]\n

Click to download the guide<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_icon icon_fontawesome=”far fa-file-pdf” color=”black” size=”xl” align=”center” link=”url:https%3A%2F%2Fjuancabral.me%2Fuphome%2Fwp-content%2Fuploads%2F2024%2F03%2FUPHOME-SW-installerguide-BW.pdf|target:_blank”][vc_custom_heading text=”SHOWER WALLS
\nINSTALLATION GUIDE” font_container=”tag:h5|text_align:center” use_theme_fonts=”yes” link=”url:https%3A%2F%2Fcastinginternationalcomposites.com%2Fwp-content%2Fuploads%2F2023%2F12%2FCASTICO-SW-installerguide-2.pdf|target:_blank”][vc_column_text]\n

Click to download the guide<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”SHOWER PAN BASE” tab_id=”1702024598498-c898f9c1-f4ec”][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/2″][vc_custom_heading text=”INSTALLATION VIDEO” font_container=”tag:h3|text_align:left|color:%230a0a0a” use_theme_fonts=”yes”][vc_video link=”https:\/\/www.youtube.com\/watch?v=Hc8vu93X7TI&t=3s”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_icon icon_fontawesome=”far fa-file-pdf” color=”black” size=”xl” align=”center” link=”url:https%3A%2F%2Fjuancabral.me%2Fuphome%2Fwp-content%2Fuploads%2F2024%2F03%2FUPHOME-SPB-installerguide-BW.pdf|target:_blank”][vc_custom_heading text=”SHOWER PAN BASE
\nINSTALLATION GUIDE” font_container=”tag:h5|text_align:center” use_theme_fonts=”yes” link=”url:https%3A%2F%2Fcastinginternationalcomposites.com%2Fwp-content%2Fuploads%2F2023%2F12%2FCASTICO-SPB-installerguide-2.pdf|target:_blank”][vc_column_text]\n

Click to download the guide<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”BATHTUB” tab_id=”1702024651575-6b058d10-59fc”][vc_row_inner et_column_align=”align-center” content_placement=”middle” css=”.vc_custom_1702928318858{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column_inner width=”1\/4″ css=”.vc_custom_1702466117680{padding-top: 7% !important;padding-bottom: 7% !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_icon icon_fontawesome=”far fa-file-pdf” color=”black” size=”xl” align=”center” link=”url:https%3A%2F%2Fjuancabral.me%2Fuphome%2Fwp-content%2Fuploads%2F2024%2F03%2FUPHOME-BT-installerguide-BW.pdf”][vc_custom_heading text=”BATHTUB
\nINSTALLATION GUIDE” font_container=”tag:h5|text_align:center” use_theme_fonts=”yes”][vc_column_text]\n

Click to download the guide<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”LAVATORY SINKS” tab_id=”1702024715947-e97b5371-5e1a”][vc_row_inner content_placement=”middle” css=”.vc_custom_1702928334025{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_icon icon_fontawesome=”far fa-file-pdf” color=”black” size=”xl” align=”center” link=”url:https%3A%2F%2Fjuancabral.me%2Fuphome%2Fwp-content%2Fuploads%2F2024%2F03%2FUPHOME-Sink-installerguide-BW.pdf|target:_blank”][vc_custom_heading text=”LAVATORY SINK
\nINSTALLATION GUIDE” font_container=”tag:h5|text_align:center” use_theme_fonts=”yes” link=”url:https%3A%2F%2Fcastinginternationalcomposites.com%2Fwp-content%2Fuploads%2F2023%2F12%2FCASTICO-Sink-installerguide-4.pdf|target:_blank”][vc_column_text]\n

Click to download the guide<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” et_column_align=”align-center” css=”.vc_custom_1706277501976{padding-top: 3% !important;padding-bottom: 3% !important;background-color: #f2f2f2 !important;}” el_id=”faq”][vc_column][vc_row_inner et_column_align=”align-center”][vc_column_inner width=”1\/2″][vc_custom_heading text=”FAQ” use_theme_fonts=”yes” el_class=”title-animated”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion section_title_tag=”h3″ active_section=”1″ el_class=”faq”][vc_tta_section title=”What Type of shower doors may I use?” tab_id=”1702222830091-2e51a489-732c”][vc_column_text]\n

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Many \u2013 framed doors, frameless doors, pivot doors, bypass doors, or solid stationary glass.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does this shower base have a threshold or a curb?” tab_id=”1702222830100-636850fe-7296″][vc_column_text]No, this is a curbless presloped shower base that is 1-1\/8\u201d thick.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can the shower base be installed flushed to my floor?” tab_id=”1702222996103-1cb795d2-8a2a”][vc_column_text]The shower bases are 1-1\/8\u201d high for easy entry. However ,yes it may be installed flush to floor.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can the Shower Pan Base be cut or trimmed?” tab_id=”1702223033478-d369d887-d37d”][vc_column_text]Yes. UpHome Pan Bases can be trimmed up to 1 \u00bd inches on each side. <\/span>You can view helpful installation videos along with our instruction guides on our Support page for more information on trimming.\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can the Shower Walls cut or trimmed?” tab_id=”1702223058094-9650f1a8-af71″][vc_column_text]Yes! Our solid composite shower walls can be trimmed and cut to support a variety of shower designs and accessories. For more information on trimming, you can view helpful installation videos along with our instruction guides on our Support page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What kind of saw blade is recommended for trimming?” tab_id=”1702223084330-e449bec1-c415″][vc_column_text]Our products can easily be trimmed using a tile saw or circular saw with a diamond or fine-tooth blade. Helpful installation videos demonstrating how to trim our products are available on our Installation Support page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When installing a UpHome shower base may I select any choice of wall tile?” tab_id=”1702223112490-d95112b2-c29c”][vc_column_text]Yes, you may select any suitable wall tile to be paired with a UpHome shower base.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can a shower kit be ordered with a different shower pan model?” tab_id=”1702223147722-e5ca442b-4754″][vc_column_text]Our Shower Kits are curated to pair our most popular pan base colors and sizes with coordinating wall designs. To view available combinations, please visit our Products page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Something is missing from my package contents. What can I do?” tab_id=”1702223185267-a51458de-0a07″][vc_column_text]For missing package contects, you can contact customer service at 844-364-2502 or contact@uphome-tx.com and we will send you the missing items.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What drain is recommended for the installation?” tab_id=”1702223215271-5bdebe4d-997b”][vc_column_text]Our shower pan bases are compatible with select standard 2-inch drains, such as the Find at Oatey.com Model #42045.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use construction adhesive?” tab_id=”1709667199914-47eb0d95-80c8″][vc_column_text]Yes. Polyurethane construction adhesive or polymer-modified thin-set can be used to install our shower pan bases and walls.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will the shower base work as a handicap shower, and hold up the weight of a wheelchair?” tab_id=”1709667226392-6d1c4bee-df1c”][vc_column_text]The shower base has a low-profile entry of 1-1\/8\u201d that can be installed flushed to the floor or you can tile up to the shower pan\/base for a zero entry ADA compliant shower. Yes, it can hold the weight of a wheelchair.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My shower has an entry on the side. Can I get extra flanges for this?” tab_id=”1709667281729-12e34d1b-5f21″][vc_column_text]Yes! Our Narrow Entry Flange Kits are available for purchase on our Products page under Accessories and come in several sizes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are additional wall panels available for purchase?” tab_id=”1709667308976-c871cdde-54a9″][vc_column_text]Wall panels are available for purchase at select Floor & D\u00e9cor locations. For purchasing information and locations, visit our Products page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I add shelves to UpHome shower walls?” tab_id=”1709667347145-4438d988-048d”][vc_column_text]Yes, UpHome Shower Walls can be drilled into for installation of accessories.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is stainless steel the only color available for the drain plate?” tab_id=”1709667390176-828f8966-b048″][vc_column_text]All of<\/span>\u00a0our shower\u00a0<\/span>pan<\/span>\u00a0bases include a\u00a0<\/span>stainless steel<\/span>\u00a0drain plate.\u00a0<\/span>Additional<\/span>\u00a0colors can be\u00a0<\/span>purchased<\/span>\u00a0separately<\/span>\u00a0on our Products page<\/span>.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if I received a broken item?” tab_id=”1709667414876-12aee487-2bba”][vc_column_text]If any of the\u00a0<\/span>included items<\/span>\u00a0in your order are damaged, do NOT\u00a0<\/span>begin installation. Contact<\/span>\u00a0our Customer Care Team\u00a0<\/span>directly\u00a0<\/span>at\u00a0<\/span>844-364-2502<\/span>\u00a0or through the Call Us button\u00a0<\/span>located<\/span>\u00a0at the bottom of our website.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” css=”.vc_custom_1706108251907{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #ffffff !important;}”][vc_column][vc_row_inner et_column_align=”align-center”][vc_column_inner][vc_custom_heading text=”Contact Us” use_theme_fonts=”yes” el_class=”title-animated” el_id=”contact”][\/vc_column_inner][\/vc_row_inner][vc_row_inner et_column_align=”align-center”][vc_column_inner][vc_raw_html el_class=”support_form”]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

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